sokoine university of agriculture Short Course Training on Customer Service Skills
In the recent competitive business arena good customer service is vital for the success of all organizations, large or small, profit or non-profit. It can have a direct impact on customer loyalty and where potential customers choose to spend their money. The higher the quality of customer service you provide, the higher the level of customer satisfaction you will enjoy, and that will translate into repeat business and more revenue. Satisfied customer may simply tell one person, but a dissatisfied customer may tell ten people. Thus, this course is intended to impart participants with key customer service skills that are important for customer satisfaction.
School of Agricultural Economics and Business Studies (SAEBS) and AB-CONSULT
Date & Time
27th and 28th May, 2019
SAEBS Seminar Room, SUA, Morogoro
Customer service managers, frontline employees/customer service desk, administrators/secretaries, hotel workers, bank tellers, tour guides/drivers, line Managers, Air crew, sales people and all employees with direct customer interactions.
The course will enable the participants to gain the key skills on customer service. In connection to this the organizations will have repeat customers and as a result the revenue and profitability will increase. Also, this course will enable service deliverers to eliminate customer complaints as well as increasing the reputation of the organizations.
Concepts of customer service management
Valuing internal customers
Establishing attitude for the service
Fulfilling customer needs and expectations
Key customer handling skills
Creating lasting impression
Effective communication skills
Service recovery strategies
Dealing with customer complaints and calming irritated customers
Strategies for measuring customer satisfaction
Customer loyalty management strategies
Interested participants should pay fees before 23th May, 2019 and send a pay slip to email: firstname.lastname@example.org
Tshs. 250,000/= or 150 USD
To cover breakfast,lunch,tuition and materials only